Frequently Asked Questions
Sweet answers to your most common cravings.
How do you ensure the freshness of the candy?
At Candy Cupboard, we rotate our stock daily and store all items in climate-controlled environments. Every order is hand-packed in airtight, food-grade packaging to ensure it arrives as fresh as the day it was made.
What is your shipping policy for heat-sensitive items?
During warmer months or for chocolate-based products, we offer insulated thermal packaging and cold packs at checkout to prevent melting. We recommend choosing expedited shipping for these items to minimize transit time.
Do you offer international shipping?
Yes, we ship our sweet treats worldwide! International shipping rates and delivery times are calculated at checkout based on your location and the weight of your package.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please reach out to our support team within 48 hours for a full replacement or refund.
Do you provide nutritional and allergen information?
Full ingredient lists and allergen warnings are available on each product page. Please note that our products are packed in a facility that also handles nuts, dairy, and gluten.
Can I create a custom candy mix?
Absolutely! Visit our 'Build Your Own Cupboard' section to select your favorite sweets, and we will create a custom assortment just for you.